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To set up a Call line, in the Teams admin center, broaden, select, and then choose. Type a name for the Call line in package at the top. overflow virtual receptionist. To include an existing resource account: Under, choose the button to add a resource account for this Call queue.

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Select the button beside the resource account you want to assign to this Call line. At the bottom of the pane, choose the button. If you require to produce a resource account: Under, choose the button to add a resource account for this Call line. On the pane, look for any set of letters to bring up the results dropdown.

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On the pane: Key in a detailed. Representatives see this name when a call exists to them. Key in a detailed for the resource account. Select the dropdown and choose. At the bottom of the pane, select the button. On the pane, choose the button. Representatives see the resource account name when they get an inbound call.

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Designate outgoing caller ID numbers for the agents by specifying several resource accounts with a phone number. Representatives can select which outbound caller ID number to use with each outgoing call they make. Within the Calls App, representatives can use their Call Queue (CQ)/ Vehicle Attendant (AA) number or their own personal Direct In, Ward Dial (DID).

On the pane, look for the resource account(s) you wish to allow representatives to utilize for outbound caller ID purposes. Select the button next to the resource account with a designated phone number. Select the button at the bottom of the pane. If you do not have a resource account with an assigned contact number: Under, choose the button to add a resource account.

Select the button at the bottom of the results. On the pane: Key in a detailed. Representatives see this name when a call is presented to them. Type in a descriptive for the resource account. Select the dropdown and select. At the bottom of the pane, pick the button.

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After you've created this new resource represent calling ID, you'll still need to: Pick a supported language. This language is used for system-generated voice triggers and voicemail transcription, if you allow them. When you've chosen a language, pick the button at the bottom of the page. Specify if you want to play a welcoming to callers when they arrive in the line.

The uploaded recording can be no bigger than 5 MB. If you choose, the system checks out the text that you type (approximately 1000 characters) when the Call line responds to a call. Note When using Text to Speech, the text must be gone into in the language picked for the Call queue.

Groups provides default music to callers while they are on hold in a line. The default music supplied in Teams Call lines is without any royalties payable by your organization. If you desire to play a particular audio file, choose and upload an MP3, WAV, or WMA file. Note You are accountable for independently clearing and protecting all needed rights and permissions to use any music or audio file with your Microsoft Teams service, which might include intellectual property and other rights in any music, sound impacts, audio, brands, names, and other material in the audio file from all relevant rights holders, which might consist of artists, stars, performers, artists, songwriters, composers, record labels, music publishers, unions, guilds, rights societies, cumulative management organizations and any other celebrations who own, manage or certify the music copyrights, sound impacts, audio and other copyright rights.

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Review the prerequisites for including representatives to a Call queue. You can amount to 200 agents by means of a Groups channel. You need to belong to the group or the creator or owner of the channel to add a channel to the queue. To use a Teams channel to manage the line: Select the radio button and choose (overflow call answering).

Select the channel that you wish to use (only standard channels are completely supported) and select. The following customers are supported when utilizing a Groups channel for Call queues: Microsoft Teams Windows customer Microsoft Teams Mac customer Note If you use this choice, it can use up to 24 hours for the Call line to be totally operational.

You can add up to 20 representatives separately and approximately 200 representatives via groups. If you desire to include private users or groups to the queue: Select the radio button. To to the queue: Select, look for the user, choose, and then choose. To to the line: Select, search for the group, select, and after that select.

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Keep in mind New users included to a group can take up to eight hours for their first call to get here. If there are more than 200 members in the group, just the first 200 members, in alphabetical order, will be added as representatives to the Call line. Essential Known problem: Appointing personal channels to Call queues When utilizing a private channel calls will be distributed to all members of the team even if the private channel only has a subset of staff member.

decreases the amount of time it considers a caller to be linked to an agent after the agent accepts the call. For conference mode to work, agents in the Call line need to utilize one of the following customers: The current version of the Microsoft Teams desktop customer, Android app, or i, OS app Microsoft Teams Phone System version 1449/1.

2020051601 or later Agents' Teams accounts should be set to Teams, Only mode. Representatives who don't meet the requirements aren't consisted of in the call routing list. We advise enabling conference mode for your Call lines if your agents are utilizing compatible customers (overflow virtual receptionist). Tip Setting to is the suggested setting. overflow answering service. When you've selected your call answering options, select the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the line from Skype for Service Server. Conference mode is needed if Groups users require to consult/transfer calls with Call lines. Agents might hear the configured music on hold in queue for up to 2 seconds when first signing up with the call.

If you need to use Conference mode, select,, or as the. If you require to utilize Attendant routing, set Conference mode to. Note If Compliance recording is allowed on the agents, the combination of and isn't supported. If you need to use, choose,, or as the.

When utilizing and when there are less calls in line than available representatives, only the first 2 longest idle representatives will be presented with calls from the queue. When utilizing, there might be times when an agent gets a call from the line quickly after becoming not available, or a brief hold-up in getting a call from the queue after appearing.